jilik Privacy Policy — How We Handle Your Personal Data
At jilik, your privacy is something we take seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines. Please read this document carefully before registering an account or using any service on the jilik platform. By creating an account, you confirm that you have read and understood this policy in full.
1. Information We Collect
When you register and use your jilik account, we collect several categories of personal information to provide you with a safe, smooth, and enjoyable gaming experience. The types of information we gather include personal identification data such as your full name, date of birth, residential address in the Philippines, email address, and mobile number. We also collect a copy of any government-issued identification document you submit during the account verification process, which is required under applicable Philippine gaming regulations.
Beyond identity data, we collect financial information relevant to your transactions on the platform. This includes your preferred Philippine Peso (PHP) payment method details, transaction history, deposit and withdrawal records, and any information you provide when funding your account or requesting a payout. We do not store full card numbers or full bank account credentials on our servers — sensitive payment data is processed through our certified payment partners using industry-standard encryption protocols. Usage data is also gathered automatically, including your IP address, device type, browser version, operating system, session duration, pages visited, and in-game activity. This helps us optimise platform performance and detect unusual or potentially fraudulent behaviour.
- Full name, date of birth, address
- Email address and mobile number
- Government-issued ID documents
- Account username and login history
- PHP transaction records
- Preferred payment method type
- IP address, device & browser info
- Session activity and usage logs
2. Why We Use Your Information
jilik uses the personal information we collect for clearly defined purposes that are directly tied to running a legitimate, licensed online gaming platform for players in the Philippines. The primary purpose is to create and manage your account, verify your identity in accordance with applicable regulations, and process your deposits and withdrawals in Philippine Peso. Without this information, we would not be able to provide you with access to our sportsbook, live casino, or slot online games in a secure and compliant manner.
We also use your data to communicate with you regarding your account status, security alerts, transaction confirmations, and support responses. From time to time, we may send you platform updates, new game announcements, or promotional offers relevant to your activity — you can opt out of marketing communications at any time through your account settings or by contacting our support team. Your data further enables us to comply with our anti-money laundering obligations, detect and prevent fraud, investigate disputes, and fulfil any legal reporting requirements that apply to operators serving the Philippine market. We do not use your personal data to make any automated decisions that would have a significant legal or similarly significant effect on you without providing you the opportunity to request human review.
3. Cookies and Tracking Technologies
jilik uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience as a player. Cookies are small text files placed on your device when you access our site; they help us remember your login session, maintain security tokens, and retain your preferences between visits. Strictly necessary cookies are always active because without them the platform cannot operate — they handle things like keeping you logged in during a gaming session and ensuring that your bets are submitted correctly.
In addition to essential cookies, we use performance cookies that collect anonymised data about how visitors interact with the platform — for example, which game categories are most visited or where users encounter friction during the deposit process. This data is aggregated and not linked to any individual player identity; it helps our development team prioritise improvements. We may also use functionality cookies that remember choices you have made, such as your preferred language or notification settings. You can manage or withdraw your cookie consent at any time through your browser settings; however, please note that disabling certain cookies may affect the performance or availability of some platform features. Our cookie list is reviewed and updated periodically to reflect any changes to the technologies we deploy.
4. Data Storage, Retention, and Security
We store your personal data on secure servers protected by industry-standard measures including TLS encryption for data in transit, AES-256 encryption for data at rest, access controls restricted to authorised personnel only, and regular independent security audits. Our infrastructure is designed with redundancy and disaster recovery in mind, ensuring that your account information and transaction history remain available and intact. Physical access to server environments is also controlled and monitored to prevent unauthorised entry.
jilik retains your personal data for as long as your account remains active and for a defined period after account closure as required by applicable Philippine law and our regulatory obligations — typically a minimum of five years for financial transaction records. When data is no longer required for its original purpose and no legal obligation mandates its retention, we follow a documented deletion and disposal procedure to ensure it is removed from our systems securely and irrecoverably. While we implement rigorous security safeguards, no online platform can guarantee absolute security against all possible threats. We encourage you to keep your login credentials confidential, use a strong and unique password, and contact us immediately if you suspect any unauthorised access to your jilik account.
5. Sharing Data with Third Parties
jilik does not sell, rent, or trade your personal information to third parties for marketing purposes — ever. We share your data only with carefully selected partners who are necessary to deliver the services you use on the platform, and only to the extent required for those specific purposes. These partners include Philippine Peso payment processors who handle deposit and withdrawal transactions, identity verification providers who assist with our Know Your Customer (KYC) obligations, game content suppliers who provide the live casino, sportsbook, and slot online titles available on the platform, and technology infrastructure providers who support the hosting and security of the platform.
All third-party partners who receive your data are contractually bound to handle it with the same level of care and security that we apply internally, and they are prohibited from using it for any purpose beyond what is necessary to fulfil their role. We may also be required to disclose personal information to government authorities, regulatory bodies, law enforcement agencies, or courts in the Philippines when we are legally compelled to do so — for example, in connection with an anti-money laundering investigation or a court order. In such cases, we will share only the minimum information required and will notify you where we are legally permitted to do so. We will never proactively share your data with a government agency beyond our strict legal obligations.
6. Your Rights as a Player
Right to Access
You have the right to request a copy of the personal data jilik holds about you at any time. We will provide this information within a reasonable timeframe, typically within 30 days of receiving a verified request through our support channel. This allows you to review what we know about you and confirm it is accurate and up to date.
Right to Correction
If any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it promptly. You can update basic account details directly through your profile settings, or contact our support team for changes to identity documents or other verified information. Keeping your data accurate helps us serve you better and maintain compliance.
Right to Deletion
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Please note that certain financial records must be retained for a minimum period as required by Philippine regulation. Upon a valid deletion request, we will remove or anonymise all data that we are not legally required to keep.
7. Minor Protection, Policy Updates, and How to Contact Us
jilik is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Our registration process includes age verification steps consistent with responsible gaming standards applicable in the Philippines, and we may request additional documentation to confirm eligibility where we have reasonable grounds for concern. If we discover that personal data has been collected from a minor — whether through a false declaration or any other means — we will immediately suspend the associated account, void any transactions, and permanently delete the data in accordance with our minor protection policy.
This Privacy Policy may be updated from time to time to reflect changes in our practices, new regulatory requirements in the Philippines, or improvements to how we handle your data. When we make material changes — such as modifications to how we share data or how long we retain it — we will post the updated policy on this page with a revised effective date and make reasonable efforts to notify registered players through their account contact details. We encourage you to revisit this page periodically to stay informed of the latest version. Your continued use of the jilik platform after any update constitutes your acceptance of the revised Privacy Policy.
If you have questions, concerns, or requests relating to your personal data — including access, correction, or deletion requests — please reach out to our support team. You can contact us by email at [email protected]. We are committed to responding to all data-related enquiries promptly and transparently, and to resolving any privacy concerns you may have in a fair and timely manner. For general platform questions, our FAQ page is also a helpful first stop before reaching out directly.
Your Data Is Safe — Now Let's Get You Playing
Now that you know how jilik protects your privacy, you're ready to explore everything the platform has to offer — from live casino tables to sportsbook betting, all in Philippine Peso. Register today or check the FAQ if you still have questions.